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I am a small business consultant with 17 years practical experience in leadership within Fortune 100 companies in the fields of marketing, PR, profit and loss, change management, internal consulting, process enhancements and risk. I have a BA in Psychology and MBA. I will  complete a Master’s in Organizational Development and Leadership on April 25th 2019. My background has given me a perspective that is uniquely mine. I am fortunate enough to have a small business consulting firm to share my experiences with small businesses who can benefit most. Visit to find out more information. 


I'm also a dog lover, Italian Greyhound aficionado and bird watcher.

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  • Writer's pictureCrystal Jones Taylor

What's Your Story?

Updated: Dec 7, 2018

Symbolizes HR and business mentors. Everyone has struggles outside of work. Understanding this shows us how to extend compassion to one another. A rocky beach with birds flying or soaring above the waves and rocks.
Helping each other soar when life is rocky. Image by Crystal

I'm making a mad dash to work and dial my mother up on hands free. As I pull into the parking garage and prepare to sprint into my meeting, I tell her I love her, and I'll speak with her soon. I hear her trying to mute her soft weeping, and my heart breaks. Today would have been my parents' 48th wedding anniversary. I hadn't forgotten, but I had a conference to attend.

On the way to my meeting, I hear a woman on the phone in the hall speaking with a teacher about her son. Later, I hear a woman retching in the bathroom. I see someone else on the phone arguing with a spouse. Everyone has their personal battles that don't end at 8:00. It reminded me of a beautiful quote. "

There isn't anyone you couldn't love, once you've heard their story." - Mary Lou Kownacki

Each of us, as supervisors, matrix team leaders and teammates should keep in mind that we are all dealing with a life outside of work. Let's learn each other's stories, or at least acknowledge that we all have one.

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Welcome to my blog, where I discuss Organizational Change Management and Development. I embrace Prosci’s global ADKAR methodology, as a Prosci Certified Change Practitioner (PCCP), and the best practices for managing change at scale as a Certified Change Management Professional (CCMP designation) from the global Association of Change Management Professionals (ACMP.)


I’m here to connect and collaborate with others passionate about change and overall business acumen. One of my interests is demonstrating the concrete value of enterprise change management, in the language of dollars and cents. Let’s do something great!

With 20 years in Fortune 100s, my roles include P&L responsibility, fulfillment and shared services functions. I often say have a 360 degree view of the business to augment my approach to Change, including stakeholder engagement resonant visions and cases for change.


My strategic planning and tactical execution in Change Management spans HR, Strategy, Digital, Brand, Marketing/MarTech, COO, DE&I, CTO, IT and CFO, where I have had the opportunity to positively impact the employee experience for 39k employees and millions of customers in concert with brilliant project teams.

I have a creative streak, which helps me achieve sustained results with minimal resources, when budgets are tight. For example, I co-patented a new business model for a financial services’ vehicle ownership.


Outside of work, I enjoy volunteering on the ACMP Virtual Engagement Committee, animal rescue, and creative writing, where two of my pieces have been recently published.


If we share common interests, let’s chat about the art of the possible!

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