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I am a small business consultant with 17 years practical experience in leadership within Fortune 100 companies in the fields of marketing, PR, profit and loss, change management, internal consulting, process enhancements and risk. I have a BA in Psychology and MBA. I will  complete a Master’s in Organizational Development and Leadership on April 25th 2019. My background has given me a perspective that is uniquely mine. I am fortunate enough to have a small business consulting firm to share my experiences with small businesses who can benefit most. Visit to find out more information. 


I'm also a dog lover, Italian Greyhound aficionado and bird watcher.

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  • Writer's pictureCrystal Jones Taylor

New Directions for Conversations About Millennials, Agile and Listicles in 2018

These are my hopes for conversations in 2018 around generational shifts in the workplace, Agile methods and self improvement in the coming year. Where would you like to see our conversations go?

Enough about Millennials:

Much literature has been dedicated to studying the creature known as the Millennial, as though they’ve just come on the scene. According to Rainmaker, 1st wave Millennials already represent 27% of the workforce. On the other hand, Boomer participation will drop from 16% to 13% by 2020. Can we talk about how to hand off the baton and retain the wisdom of those who are now leaving us? This becomes increasingly important as we usher in the Gen Z interns.

Before Agile:

Sure, some of us were late adopters of Agile and we’re still learning. But the Agile Manifesto was written 16 years ago, the same year the Erikson R380 and the iPod were released. Saying we’re running Agile projects is akin to saying we use lawn mowers to cut the grass. I’m not saying we shouldn’t iterate and improve upon our Agile methods. But I also want to talk more about how to develop consistency and clarity in our strategic roadmaps. Doing the front-end work well enables and supports our Agile tech teams to run the ball to the intended goal post. 

Beyond what successful individuals do:

My Linkedin feed is cluttered with five shocking things that “successful people do”. It’s always something to the tune of eat right, sleep, exercise, journal and envision success. According to Inc., the top 26% of 60K articles read on Buzzfeed were listicles. I’m not suggesting we stop trying to become better versions of ourselves. On the contrary. I want to talk about bringing our authentic selves to work each day, being better to each other, and better for our customers through healthy organizations. 

Where would you like to see the conversation go?

I look forward to sharing ideas on these things, and exciting new topics in 2018!

Fresh Business Topics for 2018
Photo Credit Pawan Kumar

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Welcome to my blog, where I discuss Organizational Change Management and Development. I embrace Prosci’s global ADKAR methodology, as a Prosci Certified Change Practitioner (PCCP), and the best practices for managing change at scale as a Certified Change Management Professional (CCMP designation) from the global Association of Change Management Professionals (ACMP.)


I’m here to connect and collaborate with others passionate about change and overall business acumen. One of my interests is demonstrating the concrete value of enterprise change management, in the language of dollars and cents. Let’s do something great!

With 20 years in Fortune 100s, my roles include P&L responsibility, fulfillment and shared services functions. I often say have a 360 degree view of the business to augment my approach to Change, including stakeholder engagement resonant visions and cases for change.


My strategic planning and tactical execution in Change Management spans HR, Strategy, Digital, Brand, Marketing/MarTech, COO, DE&I, CTO, IT and CFO, where I have had the opportunity to positively impact the employee experience for 39k employees and millions of customers in concert with brilliant project teams.

I have a creative streak, which helps me achieve sustained results with minimal resources, when budgets are tight. For example, I co-patented a new business model for a financial services’ vehicle ownership.


Outside of work, I enjoy volunteering on the ACMP Virtual Engagement Committee, animal rescue, and creative writing, where two of my pieces have been recently published.


If we share common interests, let’s chat about the art of the possible!

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